We’re here to help
Thanks for attending Profitable Personal Brand Summit! We’re here to help you, but we’re also a very small team and Customer Support can get pretty overwhelming when thousands of people are attending an epic online event like this.

1. Before opening a ticket, please review the following Frequently Asked Questions.

2. If your question is not answered, please submit a Customer Support ticket at the bottom of this page.


– Lyndsey Johnson & Team
Frequently Asked Questions
I placed my order, but have not received a confirmation email with information about how to access my purchase. Is there a delay?

Sorry about that! Our system automatically generates a confirmation email and immediately sends it. There are a few common issues:

– You use Gmail and the email has landed in your ‘Promotions’ tab.

– The email somehow landed in your Junk or Spam folder.

– You used a different email address than the one you registered with for the free pass when you placed your order, you’ll likely find it in that inbox.

– You’ve marked one of our emails as Spam. When this happens, our system is forbidden from sending any email communications to you. No hard feelings! ?

If you are still unable to find your confirmation email, please submit a support ticket below.
I accidentally clicked the “Add to Cart” button on the order form multiple times and was charged for multiple orders. May I have the extra orders refunded?

Yup, just go ahead and fill out the form below and we’ll take care of it right away. Be sure to enter your full name and the email address you used when you purchased so we can find your order. Thanks!
I've logged in to watch a session but it's showing as 'locked'  What’s the deal?

Sorry but you've missed it! Unfortunately, we must stick to our schedule since we have a lot to cover during 5 days. Sessions go LIVE at the time listed in the playbook, summit sessions page and in the daily page running order. They are then automatically locked 90 minutes after they've gone LIVE so that we can open up the next session.

Another way to see any missed masterclasses, panels and training sessions (or to view those later in the week) is to purchase the Profitable Personal Brand Summit Premium Pass, where you’ll get LIFETIME ACCESS to 39+ expert masterclass sessions plus ${X,XXX] in exclusive limited time bonuses. Click here to learn more Profitable Personal Brand Summit Premium Pass.
Thanks for reading! If you still need our help, please submit a ticket by filling in the form below or email

We’ll get back to you as soon as we can. Promise!
This support system is intended to address technical issues and concerns for the Profitable Personal Brand Summit  event itself. We encourage you to participate in the Facebook comments/live chat below each presentation and/or reach out directly to the speaker who is most relevant to your question via the Member's Facebook Group. We are unable to answer any specific personal branding, online education or product/ creation launch related questions through this system. Thank you.
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